Tel: 01642 363738 Web : www.nationalnumbers.co.uk
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On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of our service, please contact us in any way you prefer. Our contact details are as follows;
We also comply with three independent Codes of Practice: The Retail Motor Industry Cherished Numbers Dealers Association (www.cnda.co.uk), The Cherished Numbers Guild (www.cnguild.co.uk) and The Institute of Registration Agents and Dealers (www.mirad.co.uk).
National Numbers will acknowledge your complaint within 3 working days and issue a response within 5 working weeks.
If you are not satisfied with our response, we may be able to refer the matter to one of our trade bodies conciliation services.
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Payment Assist. Payment Assist will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Payment Assist's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Payment Assist's final response letter to you.
They can be contacted in the following ways:
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
All major payment methods accepted
Proud Members Of
Looking to finance your purchase? We have a number of interest free payment plans for you to choose from. Spread the cost over 6, 9 or 12 months.
Pick up a bargain registration! Northern Irish plates from just £195 (fully inclusive of VAT and transfer). Limited stocks and selling fast!
Frequently Asked Questions (FAQ)
Looking for an answer to a question about number plate transfers? We've compiled a list of some of our most commonly asked questions, you might find your answer here!
We pride ourselves on customer satisfaction, with friendly staff available on the phones 7 days a week. Check out what our customers had to say about us.
