Bought a number plate paid a deposit and the confirmed to pay the rest of the balance once the payment has been received. Got a call back to say they want the full payment to speed the process up. Agreed to pay the full balance and they have taken out 2 payment of 5k instead of 1. Still waiting the refund and account is now in overdraft and being charged by the bank. Update have spoke to manager who has resolved the situation still awaiting refund however was kind and courteous and explained it was simply human error and has confirmed the issue will be rectified with 48 hours. Got to say the manager was excellent on the call.
R29 ROB
Can't speak highly enough, great customer service, very quick to process payments and delivery of the plates. Thank you!
AA51 DXN
In in the current climate service was still quick
V70 GKG
Spot on good support all sorted for you, (including insurance advice which I completely forgot about!)
M155 MXX
Phil was great from start to finish within one week I have my plates on my car. Brilliant & will deffo let people know how brilliant National Numebrs are. Mehreen
SUE 66G
Positive proactive staff who were very helpful throughout the transaction. The seller of my plate was dragging their heels a bit with the transaction but the staff at National continued to ensure that things went through smoothly and swiftly one all the paperwork was received.., 5 star customer service experience so a special thank you to the professional and attentive staff!!!
S26 JKA
Very good efficient and friendly service
JH57 STU
Very quick and easy to use the site.
M5 UKN
The very good plate I first found listed and purchased for cash on the spot was unfortunately already sold but that initial setback was more than paid for a few days later when I was offered a perfect plate on par with the one that hooked my sale and a 70% refund! That excellent resolution was a result of happy chance and exceptionally ethical customer service. I would of happily paid the original amount for the specific registration I was eventually offered after a few days waiting for something unusually apt to surface. For less than the price of one new tyre you will find at least one suitable plate for your car and probably a dozen more to choose from in most cases.
UB14 URA
Excellent service, would definitely recommend. Very courteous and friendly staff made the whole process seamless for start to finish.
