Bought a number plate paid a deposit and the confirmed to pay the rest of the balance once the payment has been received. Got a call back to say they want the full payment to speed the process up. Agreed to pay the full balance and they have taken out 2 payment of 5k instead of 1. Still waiting the refund and account is now in overdraft and being charged by the bank. Update have spoke to manager who has resolved the situation still awaiting refund however was kind and courteous and explained it was simply human error and has confirmed the issue will be rectified with 48 hours. Got to say the manager was excellent on the call.
P6 RVT
I found the plate I wanted and due to not fault of theirs it turned out to not be available, a replacement was found and National numbers worked hard to secure it for me. They were helpful along the way and very apologetic when the first plate turned out not to be available. I would recommend National numbers in a hearty for anyone looking to buy a private reg.
M30 ANC
Fast and pleasant.
National Numbers sale and transfer procedures were pretty smooth, handling the whole process without any stress. I willingly recommend them to everyone who has a private plate to sell, I don't think you will do better. Well done to all the staff who were very helpful.
JA51 JOA
Great service... Very helpful... Definitely would recommend.
Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better
M20 YCK
really helpful call staff, no hassle and so easy to buy
KT05 RAM
Fast excellent service.... highly recommend
WA63 WJA
Very quick and easy.
First class, quick and efficient service from start to finish. Deal completed and payment transferred to my bank account within 24 hours of posting the documentation - sell with confidence! Will definitely use in the future.