Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better
Although it took a couple months to go through this was the fault of DVLA Always quick to answer questions and helpful on the phone the team at national numbers was first class
M99 MEE
Fantastic, friendly, efficient staff and service. Would highly recommend.??
This is my third time using National Numbers, I had to make my purchase online this time because it was out of hours, but I do prefer the personal touch and camaraderie you get from speaking to the agents over the phone. The service is excellent and the whole procedure has always been five star from start to finish.