BSZ 877

This was my first time using national numbers. They explained the buying process and in my case the timed auction procedures etc and took my deposit but then didn't send the auction documentation through. I called, it was sent and I returned the completed forms for the auction my plate was due in. But then there was no more communication so when the auction started I wasn't sure if the bids I could see going up via the website were mine or not. When I called, they always answered and with the exception of the initial paperwork hiccup, everything went perfectly smoothly. Maybe I was worrying needlessly, but the occasional email update to inform you that each stage has been completed would provide that little reassurance that everything is on track. Would I use them again? Yes, absolutely.

Very quick and had no issues at all. I also contacted and were more than helpful with my enquiry

This was not the easiest company to buy from and it appears that not all numbers listed are actually for sale. We did complete the transaction on the third number I tried to purchase. The problem with the other two appeared to be that the seller did not respond to National Numbers. However, no-one told me, the customer. Several weeks after making an enquiry I had to phone up to find out what was going on, no news so we tried another number and the same thing happened. Once we did agree a deal on the third number the process worked smoothly but apart form the original email no further communication until I received an invitation to complete this survey. I buy frequently on -line and most companies send emails - even if they are automated - to keep you informed of delivery etc. The process worked, the price was competitive but it is a bit disappointing as a cherished number plate is a luxury item and you need to have a good buying experience but it was not.

Rapid excellent service highly recommend

All went well and pleased with service received. However there were 2 times when their phone was not answered and no return call. All went well in the end but process unclear for a novice first timer.

Fast, Secure and Trustworthy

Sold our number and really happy with price agreed with NN. Whole transaction start to finish took 5 weeks - little longer than expected but happy nonetheless. I'd completely forgotten our number was listed for sale with NN then got a phone call out of the blue from Adam asking if we would sell for an offered price which we were happy with. Was a bit of a leap of faith completing the paperwork and handing over control of our number to NN but it worked well and no real hassles. We had to chase up a couple of times (dealing then with Ryan) - seemingly although the buyer had paid a deposit he/she hadn't come through with his/her paperwork and NN was waiting on him/her. Ryan called the buyer and obtained confirmation he/she was going through with the deal then Ryan called us back and advised he would send off our paperwork to DVLA and then send us our cheque - which he did - thank you Ryan. So all-in-all a good deal - we're happy - just the communications from NN side were a little lacking when things got slow - we had to do the chasing up calls (2) but Ryan certainly grabbed hold of it and brought it to a good conclusion for us.

Excellent service, quick, easy and certificates dispatched in record time.

Everyone I spoke to in this company was very helpful. Nothing was too much trouble. Explained everything fully.

I purchased a plate from NN back in June of this year. I then went on to buy another. I did complain at the time as the advisor was extremely rude and I decided not to purchase. I was told however should I change my mind and come back I could perhaps be given a discount due to the poor experience I had. Everyone deserves another chance so I emailed this month and dealt with Jill. Her customer service was exceptional, she replied immediately to my email and followed this up with a call at a time that was convenient for me. She was thorough, honest and there was no pushy sales tactics. I've bought yet another plate and will more than likely return for a third in December. I will be going directly to Jill !! Fab service thank you NN and thank you Jill !!