CAZ 330

Very impressed easy to deal with

Certificate took almost 10 working days to arrive rather than the promised 7 working days, hence the four stars.

Excellent communication from start to finish An easy and uncomplicated transaction.

Positive proactive staff who were very helpful throughout the transaction. The seller of my plate was dragging their heels a bit with the transaction but the staff at National continued to ensure that things went through smoothly and swiftly one all the paperwork was received.., 5 star customer service experience so a special thank you to the professional and attentive staff!!!

Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better

Excellent service.

So calm and polite on the phone it made the transaction pleasant. You did not feel you were just a number.

Good service

A very easy service to use, all elements explained accurately including the processes involved in assigning your plate to your vehicle. The interest free credit option is a great idea, what's not to like?

Fantastic service fast efficient and polite, I would strongly recommend. Thank you