DPO 499

I had the added problem that I was buying the reg but not collecting my new to me but pre owned car for another couple of days. Gwen at new reg steered me through that and made it really easy for me. Paperwork, documents etc, everything sorted in a couple of days. Thanks John :-)

I am in Merchant Navy and I was abroad conducting this transaction on-line & with a few brief phone calls, before I returned to UK. Charlotte was most helpful, and I experienced no glitches from beginning right through to having my chosen plate put on a brand new Harley.

Easy communications even during Covid-19. They did the DVLA registration on the Wednesday and I got the certificate allowing me to use the plates on the Thursday and the Monday after, the new log book arrived. I could not fault the service.

Excellent service!! Can?t rate highly enough, very quick service. My number plate was delivered so quickly, it was astonishing! My new private registration plate documents were also sent immediately- excellent!

Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better

Very helpful members of staff that talked me through the whole process and made for an effortless transaction.

Good service,very informative

Friendly and reliable service. Thank You

Did exactly what they said they were going to do

Excellent staff! Very helpful. Thank you.