FIW 21

Excellent communication and swift service.

Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better

I was amazed that the process took just a few minutes and I got my log book and changed insurance within 3 days. The number plàtes I ordered from them never arrived but the money was refunded within 3 days.

Polite and now have the number plate not on the car quite yet but will be soon.

Bought a cherished plate for my daughter and - without sounding rude - was taken aback at how honest, straightforward and given the complete service (good old customer service) would definitely recommend and would use again.

Outstanding service, process was completed extremely quickly. I was kept informed of progress. Extremely friendly and helpful staff. This is how customer service should be.

Quick, easy and efficient

Great service kept me well infomed, renegotiated my quote and I received £150 more! Very stright forward process, couldn't recommend more!

Very helpful number plate changed ov very quickly would recommend

Have just ordered a new number plate by phone and Jill at National Numbers was extremely friendly and helpful and does all the work for you which is great.