HH 113

From initial enquiry through to purchase, the service Paul and Ryan gave was excellent. I received updates as to progess etc. Very friendly and professional. Result, a happy customer! Other companies would benefit by looking at the way this company works.

I advertised a number plate with National Numbers a few years ago, and received a phone call out of the blue recently saying they had a buyer for my plate. As you can imagine during the current pandemic things did not go according to any plan, and there was a lot of to-ing and fro-ing between myself, National Numbers and the buyer. During the whole sorry process Paul was continually updating me with where everything was at, and chasing the buyer for updates. I can't praise Paul highly enough, especially with everything that's going on, he's a credit to National Numbers.

So calm and polite on the phone it made the transaction pleasant. You did not feel you were just a number.

The service you supply is very good apart from the private plates you have in the system which you have no control over. When you ring up the customers on my behalf to inquire about their plates and they are not for sale or some other problems. These should be taken off your system.

Bought my plate online and a problem occurred .Phoned to check what the problem was and was dealt with by Jill. The problem was unable to be traced straight away.Jill noted my number and said she would check everything out and would return my call to confirm everything was alright. Fair enough within ten minutes Jill was back in touch not only to confirm all was well but also to state that she had put the relevant paperwork In the post for me. A most professional and charming lady. An asset to your company.Thank you. E.Morgans

From start to end Jill was superb. Thanks for all your help. Best wishes, Callum.

Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better

Very helpful

Bought a cherished plate for my daughter and - without sounding rude - was taken aback at how honest, straightforward and given the complete service (good old customer service) would definitely recommend and would use again.

They are very good at their words and work. Very efficient and trustworthy