P15 LEW

I spoke to paul amd he reasured me the procedure.was simple and told me i could call him if i didn't understand any thing.

Quick and efficient service excellent staff very friendly.

Very impressed easy to deal with

Very good prompt service

Very friendly and helpful. Explained everything and plates were on the car by the end of the week

Very quick turnaround for paperwork.

Sales team were very helpful on the phone and knowledgeable, they were slow in getting the initial list of available plates to me (Forgot to send the email) but once received helpful in assisting in queries. This is the first time that i have purchased a plate so was not aware of what was due to happen. There was no communication once the admin fees had been taken so i did not know what was due to happen or potential time scales. DVLA notified me the the plate was being issued in to the auction but National numbers never contacted me at all to advise that it was in the auction and they were bidding on it. I was unsure if they were aware and if the bid that appeared in the auction was from them or not. When i spoke to the admin team i was told that there were bidding on it for me but had not advised me as it was really busy when auctions were on....... Surely not that hard to pick up a phone or email. In summary sales team very helpful but admin could be improved with better communication and some sort of guide to what is due to happen for people that have not purchased a plate before. I would use these people again now that i understand the process better

Slow service but good

Very quick service. Really happy

Explained very clearly and professionally . The whole process was done for me via Phil McCarthy. Full marks Phil, well done. New plates delivered and on the road within a week. Well chuffed.