National Numbers Ltd ("we", "us") issues these gift vouchers. Our address is 21 Manor Way, Belasis Hall Technology Park, Billingham, TS23 4HN. By buying or using a voucher, you agree to these terms.
1. Buying a voucher
You can buy a voucher for £50, £100 or £250, or choose your own amount between £25 and £1,000 in whole pounds.
You can only pay for vouchers by debit or credit card, including Apple Pay and Google Pay. You can't buy them on finance, or with Klarna or Clearpay.
We email the voucher to the recipient straight after payment. If you choose a delivery date, we email it at 8am UK time on that date. You can choose a date up to 12 months ahead.
The person buying the voucher gets an email receipt. For security, only the recipient is sent the voucher code.
Please check the recipient's email address carefully. If the voucher hasn't arrived, contact us and we'll resend it. We can't be responsible for a voucher sent to an incorrect email address that you gave us.
2. Using your voucher
To use your voucher, call our sales team on 01642 363738 and quote your voucher code.
You can use vouchers towards the purchase of a personalised registration from National Numbers - but also any fees or extras, such as physical number plates and transfer service - as part of the same purchase.
You don't have to spend the whole voucher at once. Any remaining balance stays on your voucher until it's used or it expires.
If the voucher doesn't cover the full price, you can pay the difference by another payment method we accept.
You can use more than one voucher on a single purchase.
3. Expiry
Vouchers are valid for 12 months from the date of delivery. The expiry date is shown on the voucher email.
You lose any balance left on a voucher after its expiry date. We cannot extend expired vouchers.
4. Cash, refunds and cancellation
If you bought a voucher online, you can cancel within 14 days of purchase for a full refund, as long as the voucher hasn't been used. Once we've cancelled and refunded a voucher, it can no longer be used.
Refunds will be made back to the original payment method.
Vouchers cannot be exchanged for cash or credit and, except where you cancel under clause 4.1, we can't give change or refund an unused balance.
As per our standard terms and conditions, all registration marks are sold subject to availability. In the event the registration you are purchasing is not available, our liability is limited to a full refund of your monies paid to us. If a voucher has contributed to the payment, it will have its balance restored by its contributing amount. Any other contributing amounts will be refunded to their original payment methods.
This doesn't affect your statutory rights.
5. Lost codes and security
Look after your voucher code as you would cash. Anyone who has the code may be able to use it.
If you've lost the voucher email, contact us and we can resend it to the recipient's email address. We can't replace balance that someone else has already spent using your code due to your own error or security failure.
You can give a voucher to someone else as a gift, but you must not resell it.
We may cancel any voucher that was bought fraudulently or obtained in serious breach of these terms.
6. General
We may update these terms from time to time. The version shown when you bought your voucher applies to that voucher.
These terms are governed by the laws of England and Wales.
If you have any questions about your voucher, call us on 01642 363738.